Trade Prime Complaints
Risk warning. Leveraged forex trading carries high risk and in Türkiye may only be offered by SPK-authorised intermediaries; leverage is capped at 1:10 (half of that may apply if the initial margin at account opening is below TRY 50,000). This content is not investment advice; user statements belong to their authors.
There are no approved user reports for this broker in our records yet. This is not proof that no problems exist.
The content below is compiled from user statements and reflects the views of those individuals. To add a verified user review, use the add complaint page (SMS + email verification required).
No approved complaints yet. Be the first to add a review.
What Do the Complaint Categories Mean?
Reports are grouped into six categories. The distribution says more about the nature of a problem than any single complaint:
- 0Withdrawals — requests refused, delayed or made conditional. This is the most serious signal.
- 0Spread / cost — spreads differing from those advertised, unexpected commission or swap.
- 0Position closing — orders not filled, slippage or unilateral closure.
- 0Support — being unable to reach customer service, or receiving no reply.
- 0Bonus — bonus terms blocking withdrawals. In Türkiye, a forex bonus offer is itself a warning sign.
- 0Other — reports that do not fall under the headings above.
What to Do If You Have a Problem
- Keep screenshots of all correspondence, trade history and payment receipts; platforms can revoke account access.
- Submit your request to the platform in writing (email) so there is a dated record.
- If you paid by card, contact your bank for a chargeback before the deadline expires.
- If the platform is not SPK-authorized, you may file a criminal complaint with the Public Prosecutor’s Office.
- If it is an SPK-authorized firm, apply to the firm first and then to the SPK if unresolved.