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Silver Group Complaints
Risk warning. Leveraged forex trading carries high risk and in Türkiye may only be offered by SPK-authorised intermediaries; leverage is capped at 1:10 (half of that may apply if the initial margin at account opening is below TRY 50,000). This content is not investment advice; user statements belong to their authors.
Our records contain 1 report(s) in total, 0 of which are in the withdrawal category.
The content below is compiled from user statements and reflects the views of those individuals. To add a verified user review, use the add complaint page (SMS + email verification required).
What Do the Complaint Categories Mean?
Reports are grouped into six categories. The distribution says more about the nature of a problem than any single complaint:
- 0Withdrawals — requests refused, delayed or made conditional. This is the most serious signal.
- 0Spread / cost — spreads differing from those advertised, unexpected commission or swap.
- 0Position closing — orders not filled, slippage or unilateral closure.
- 0Support — being unable to reach customer service, or receiving no reply.
- 0Bonus — bonus terms blocking withdrawals. In Türkiye, a forex bonus offer is itself a warning sign.
- 1Other — reports that do not fall under the headings above.
What to Do If You Have a Problem
- Keep screenshots of all correspondence, trade history and payment receipts; platforms can revoke account access.
- Submit your request to the platform in writing (email) so there is a dated record.
- If you paid by card, contact your bank for a chargeback before the deadline expires.
- If the platform is not SPK-authorized, you may file a criminal complaint with the Public Prosecutor’s Office.
- If it is an SPK-authorized firm, apply to the firm first and then to the SPK if unresolved.